SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS & ANSWERS...

THE FERNLEY FAQs

What type of apartments are available at The Fernley?

We offer a mix of fully furnished premium studios, one and two bed apartments and penthouses at The Fernley.

Do apartments come furnished?

Yes, all apartments are fully furnished. Specific features vary by apartment type – please find more information available here.

Are bills included in my rent?

Yes, all utility bills are included within your rent, as well as superfast Wi-FI and gym membership, plus access to our shared amenity spaces - co-working and bookable spaces, including private entertainment room, media room and our resident events programme.

Do residents need to pay to use the gym?

No, our all-inclusive rental agreements mean your gym membership, alongside access to a host of other fantastic shared spaces and amenities, including our wellness studio, are all included in your monthly rent.

Do you allow pets?

Yes, but we do have some guidelines to ensure both our furry and non-furry friends enjoy living within our community – for example, around the type and size of pets and the apartment types we can welcome them in. For further details, click here.

Is there a concierge service?

Yes, we offer a 24/7 concierge service – our dedicated reception and security teams are on hand day and night, ensuring your comfort and convenience.

Is there car parking?

We have a limited number of car parking spaces available at an additional charge. Please contact the team for further information.

Do you offer resident events?

Yes, our annual programme or exclusive resident events, clubs, classes and experiences -from monthly ‘Meet the neighbours’ and live music events to our ‘Elevate’ series of focused workshops and talks bring our community together to socialise, share and learn.

Will any of the amenity spaces be open to the public?

Our fantastic amenity spaces in The Fernley are exclusively for our residents and their guests. However, from time to time, we may invite our wider local community to join in events and other activities.

Do all apartments come with a washing machine and a dryer?

All of our penthouses, 2 bedroom apartments and some 1 bed apartments include a combined washer / dryer. All residents living in our studio apartments have access to our dedicated laundry room, offering ample washing and drying machines.

Is there a parcel room in The Fernley?

Yes, there’s a dedicated parcel room where all deliveries are received. All our Fernley residents have access to our parcel app which will notify you when parcels are ready for collection.

Is there public transport nearby?

Yes, Square Gardens is located right in the heart of Manchester - within walking distance of train, bus and tram stations, providing easy connections to local and national transport networks. We’re a short five-minute walk to your nearest bus station on Hulme Street and train station at Oxford Road.

Are there local shops nearby?

Yes, there’s an abundance of bars, restaurants, coffee shops, cafes and  supermarkets located on your doorstep.

This includes ASDA Express supermarket and Seoul&Toyko, a hotpot and sushi restaurant, both located at Square Gardens. 

Can I book a viewing?

Yes you can book a virtual or in person viewing here.

Is a deposit required to reserve an apartment?

Yes, a £200 deposit is required.

How long does referencing / credit checks take?

Referencing checks typically take 48 to 72 hours. However, the timeframe can vary depending on the responsiveness of your references and the completeness of the information provided.

How soon can I move in?

Subject to availability, you can move in as soon as you have signed your tenancy agreement and settled all monies owed. 

How do I get my deposit back?

Your deposit will be held by a third party, the Tenancy Deposit Scheme (TDS) and will be refunded by them at the end of your tenancy agreement, subject to all terms of your tenancy agreement being met.

Do you have a copy of the EPC?

EPC information can be found here.

ACER & GENERAL FAQs

What is co-living?

Co-Living is shared living, were all residents have access to fantastic shared amenity spaces and services. It’s your own bedroom with ensuite bath / shower room within a shared apartment, meaning you share a living room / lounge and kitchen. It’s perfect whether moving on your own or part of a group.

What room types can I choose from?

You can choose from one of our 3, 4 or 5 bed shared co-living apartments, a studio or one bed apartment.

What’s the difference between room types

A shared apartment allows you to connect and collaborate with flatmates. Our shared apartments feature shared kitchen, dining area and lounge. Whereas our studio and one-bedroom apartments are for individuals who prefer to have their own living space.

What’s included in the rental fee?

Fully furnished apartment, utility bills, super-fast WIFI and access to fantastic shared amenities and services.

What appliances are included?

All apartments come equipped with a kettle and toaster. All shared co-living apartments have a dishwasher, microwave, oven and fridge freezer. Studio rooms have a combined microwave oven and fridge freezer.

Do I have my own bathroom?

Yes, all rooms have their own ensuite.

Are televisions included in my apartment?

All shared apartments have a large smart TV in the lounge / living area. All studio rooms and one-bedroom apartments also have a smart TV. Please note you are required to have a television license and this is not provided within your rental fee.

Are washing machines available in the apartments?

Washing machines are not available in apartments within Acer. However, there is a large laundry room with washing machines and dryers available to all residents 24/7.

Do you take group bookings?

Yes, we have 3-5 bedroom apartments that are perfect for arriving as a group and living with friends.

What happens if a flatmate leaves?

We have individual tenancy agreements so if someone leaves it’s not your responsibility to find a new flatmate.

Do you offer dual occupancy in your studio and one bed apartments?

Yes, we offer dual occupancy in our gold and platinum studios, as well as our one bedroom apartments. There is an additional 15% charge for this.

How do I book a viewing?

You can book a viewing via our online platform here. 

What is right to rent?

All tenants will need to provide evidence of their right to rent in the UK and proving your valid right to rent document is a requirement by UK law. This may be a UK passport or a government share code. Further information details can be found here on the UK government website at Right to Rent Documents.

What facilities are available at Acer?

Move-in ready – fully furnished apartments ready to simply move-in
Gym + wellness
Co-working + meeting spaces
Shared gardens + private terraces
Media / cinema room
Private kitchen + dining room
Lounge + social spaces
Laundry Room

Is it okay to have guests stay over?

Yes, you can have guests staying over occasionally, but they cannot become permanent residents.

Is there 24/7 assistance for residents?

Yes we have a dedicated team onsite 24/7

Do you have parking spaces available?

No, but there are car parks located nearby where you can negotiate preferable contract terms

What services are available at Square Gardens?

24/7 reception and security
Dedicated parcel care
On-site maintenance for your convenience
Curated Events Calendar

How will I report maintenance issues?

We have a maintenance team to support any issues you incur whilst living with us. Simply, log your issue via our dedicated online resident portal and a member of the team will resolve your problem.

Are pets allowed?

Pets are not allowed within Acer apartments. However, pets are allowed within some apartments within The Fernley. Please view our policy here. 

How does parcel delivery work?

We have a dedicated parcel room where all deliveries will be placed. We will provide residents with access to our parcel app. This parcel app notifies you as soon as parcels are available for collection from the parcel room.

How do I work out how something works in my apartment?

You will be provided with a manual detailing how to use all appliances and equipment in your room. In addition, our team will support any queries directly with you.

Will you need access to my apartment?

There will be occasions where we need to access your apartment as part of our statutory maintenance and assessment checks. We will notify you in advance when access is required.

Do you have a copy of the EPC?

EPC information can be found here.

How do I pay my rent?

Rental payments can be made either in full or via termly instalments.

Do I need to pay a deposit?

Yes, there is a £200 deposit.

When will I receive my security deposit back?

Your deposit will be held by a third party, the Tenancy Deposit Scheme (TDS) and will be refunded by them at the end of your tenancy subject to all terms of your tenancy agreement being met.

Do I need a guarantor?

A guarantor is required if you choose to pay via termly instalments. If you pay in full a guarantor is not required.