SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS & ANSWERS...

THE FERNLEY FAQs

How long do I need to take a rental contract for?

What type of apartments are available at The Fernley?

Do apartments come furnished?

Are bills included in my rent?

Do residents need to pay to use the gym?

Do you allow pets?

Is there a concierge service?

Is there car parking?

Do you offer resident events?

Will any of the amenity spaces be open to the public?

Do all apartments come with a washing machine and a dryer?

Is there a parcel room in The Fernley?

Is there public transport nearby?

Are there local shops nearby?

Can I book a viewing?

Is a deposit required to reserve an apartment?

How long does referencing / credit checks take?

How does payment work?

How soon can I move in?

How do I get my deposit back?

ACER & GENERAL FAQs

What is co-living?

What room types can I choose from?

What’s the difference between room types

What’s included in the rental fee?

What appliances are included?

How long can I rent an apartment for?

Do I have my own bathroom?

Are televisions included in my apartment?

Are washing machines available in the apartments?

Do you take group bookings?

What happens if a flatmate leaves?

Do you offer dual occupancy in your studio and one bed apartments?

How do I book a viewing?

What is right to rent?

What facilities are available at Acer?

Is it okay to have guests stay over?

Is there 24/7 assistance for residents?

Do you have parking spaces available?

What services are available at Square Gardens?

How will I report maintenance issues?

Are pets allowed?

How does parcel delivery work?

How do I work out how something works in my apartment?

Will you need access to my apartment?

Do you have a copy of the EPC?

How do I pay my rent?

Do I need to pay a deposit?

When will I receive my security deposit back?

What’s the referencing process and how long does it take?

Do I need a guarantor?